STORE POLICY
Terms & Conditions
DEFINITIONS
The Company means Graybons Limited, (“ZiggyCrafts” or “we” or “us”).
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Graybons Limited is a company registered in England and Wales, under company registration number 10317863 and its registered address is 10 -12 Corporation Road, Newport, South Wales NP19 0AR.
The company is currently not registered for VAT.
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The Purchaser means any person, firm, company or organization who is trading with the Company.
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Goods means the article(s) which the Purchaser buys or agrees to buy from the Company.
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Working day means a day which is not a Saturday, Sunday or Bank/Public holiday in England or Wales.
ACCEPTANCE
This website is operated by Graybons Ltd (“ZiggyCrafts” or “we” or “us”). By using our website, you accept in full the terms and conditions set out below.
If you disagree with any part of these terms and conditions, do not use our website.
This website offers visitors various craft products made by the Company.
By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms.
All orders are accepted subject to these Terms and Conditions of Trade unless otherwise specified and agreed in writing by the Company.
The Company has a policy of continuous product development and therefore reserves the right to alter specifications and designs without notice.
All goods ordered must be in the original quantity as specified on the website.
The Company reserves the right to cancel orders for items unavailable or sold out and offer a refund.
The Company reserves the right to refuse any order where the Company believes the goods are intended for, or will be resold on, a marketplace website.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.
PRICE
The price of the goods shall be the price currently being charged by the Company at the date of despatch of the goods, plus any delivery charges.
The Company reserves the right, on or at any time after the acceptance of an order, to charge the Purchaser the relevant delivery charge, or any outstanding proportion thereof, prevailing at the time of despatch of the goods, where the purchaser has not paid the relevant delivery charge for that order.
The company is currently not VAT registered therefore no VAT is added to the purchase price.
TERMS OF PAYMENT
Payment must be made with order.
We accept the following major credit and debit cards: MasterCard, Visa, and Maestro.
We also accept payment by PayPal.
The Company reserves the right to refuse any order from the Purchaser at its discretion.
Credit account facilities are not available.
ORDER PLACEMENT
Can I place an order without having an account?
Yes. You can place an order as a guest with no obligation to create an account.
We do recommend that you create an account, this will enable you to check your order history and have your shopping basket items and payment details saved for next time.
ORDER CONFIRMATION
This is automatically sent to your email address when you place an order.
If you haven’t received your order confirmation within 24 hours, please get in touch via the contact us page.
Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
CAN I MODIFY MY ORDER?
Yes. We may possibly be able to modify your order before it’s processed.
There is only a short amount of time between when you place your order and when we start processing it. You will need to contact us straight away after ordering, via the contact us page.
CAN I CANCEL MY ORDER?
Yes. We may be able to cancel your order before it’s processed.
There is only a short amount of time between when you place your order and when we start processing it. You will need to contact us straight away after ordering, via the contact us page.
DELIVERY
We use Royal Mail for small items and a carrier for larger heavier items.
We aim to deliver purchased items in the UK within 5 – 10 working days.
We aim to deliver International purchased items within 10 – 15 working days.
All delivery times quoted are intended as a guide only.
Whilst the Company will take all reasonable steps to ensure that estimated delivery times are met, the Company will not accept any liability whatsoever for delays caused by events beyond our control whether from carriers or suppliers or for any consequential loss of profit as a result.
SHIPPING COSTS
We provide free delivery to U.K addresses.
SHIPPING COSTS FOR INTERNATIONAL CUSTOMERS
We currently only ship to U.K addresses.
However, if you're an international customer residing outside the UK and would like to purchase our products then please contact us first via our contact us page and we will quote the shipping cost via our carrier.
Please note: International customers are still responsible for any import duty and tax charges imposed by their government. We will not be responsible for delays at customs or unpaid taxes.
SPECIFICATIONS
All possible care has been taken to ensure that every item shown on the Company's website is accurately described.
All sizes quoted on the website are approximate.
The Company makes every effort to supply goods as illustrated, but items may be subject to alternative Colour, size, substitution as and when necessary at the discretion of the Company.
SUITABILITY
No liability is accepted for any loss or damage, however caused, resulting from the use of our products, whether for injury, profit or date loss. Every reasonable care is taken to ensure that products are suitable for the use intended and described accordingly.
RETURN OF GOODS/REFUNDS
If you need to return an item firstly send us an Email via the contact us page. We will discuss the problem and if required send you the address for returns.
In the rare case that your order arrives damaged or faulty, please take photos of the product in question and email them to us via our contact us Page.
Goods returned for refund or credit must be received by the Company in perfect saleable condition and in their original, undamaged packaging and in the original quantity as specified on the website, within 14 days of receipt.
The Company will consider the overall condition of the goods being returned when making a refund and reserves the right to withhold a percentage of the refund value of returned goods if they are not in suitable condition for resale at their original price.
The Company will not be liable for any carriage or costs incurred in returning goods unless they are defective or have been sent in error.
The Company makes every effort to process refunds as quickly as possible but refunds may take up to 30 days. No liability is accepted by the Company for any cost or charges incurred by the Purchaser which may arise due to a delay in processing a refund.
The Company recommends that proof of despatch is obtained for any goods returned in case of loss in transit.
Please Note: We do not accept returns of personalised products unless there is a mistake made by us.
RETENTION OF RIGHT TO CHANGE OFFERING
We may, without prior notice, change the products; stop providing the products or any features of the products we offer; or create limits for the products. We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.
OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS AND LOGOS
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Graybons Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
RIGHT TO SUSPEND OR CANCEL USER ACCOUNT
We may permanently or temporarily terminate or suspend your access to the website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.
You may discontinue use and request to cancel your account and/or any services at any time.
EMAIL NEWSLETTERS
If you create a user account for accessing certain parts of the website, you agree to receive occasional email newsletters from ZiggyCrafts containing product news and special offers.
You can unsubscribe if you decide you no longer want to receive these. Please just notify us at any time via Email
We will not pass your email address on to other companies without your permission.
CLAIMS
Claims for shortage(s) or damage must be made by e-mail and received by the Company within 7 days of delivery of the goods. Although every effort will be made by the Company to rectify shortage(s) or damaged goods we do not accept any responsibility for consequential loss of profit.
Notwithstanding any other provision contained in these Terms and Conditions the Company shall have no liability whatsoever whether in contract, tort (including negligence) or otherwise for any incidental, special, indirect or consequential loss or damage including but not limited to loss of income, loss of profits or loss of opportunity, arising out of or in connection with the performance of its obligations under these Terms and Conditions, including such damages as may be reasonably foreseeable at the date hereof.
CUSTOMER SUPPORT
Graybons Ltd take customer service very seriously, but on the odd occasion things can go wrong. If you’re not happy about anything, please contact us first, via our contact page so we can resolve your issue swiftly.
INDEMNIFICATION
You agree to indemnify and hold Graybons Ltd harmless from any demands, loss, liability, claims or expenses (including Solicitors fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
VARIATION OF TERMS
We may revise these terms and conditions from time-to-time. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
Your continued use of the Website after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access the website.
Last updated: 15/09/2021
GOVERNING LAW
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Privacy & Safety
Graybons Ltd. take seriously our responsibilities around the collection, protection and use of your personal data. This policy sets out responsibilities as Data Controller for the data we collect, why we collect it, and your rights and choices regarding this data in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018 (GDPR).
PURPOSE OF THE PRIVACY POLICY
Under data protection legislation, Graybons Ltd. is required to outline to you why we collect information about you, how we intend to use it and whether we will share your data with anyone else.
This statement applies to users of our websites in the UK and internationally, and those who wish to receive marketing information from us via email. It also relates to information we may collect from you over the telephone and if you contact us in writing.
It is important that you inform us of any changes to your personal information which we hold so that it is accurate and current.
DEFINITIONS AND INTERPRETATIONS
In this privacy policy, the following definitions are used:
Cookies
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below
Data
Collectively all information that you submit to Graybons Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws
Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation
GDPR
The UK General Data Protection Regulation
Graybons Ltd, we or us
Graybons Limited is a company registered in England and Wales, under company registration number 10317863 and its registered address is 10 -12 Corporation Road, Newport, South Wales NP19 0AR.
The company is currently not registered for VAT.
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you
Any third party that accesses the Website and is not either (i) employed by Graybons Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Graybons Ltd and accessing the Website in connection with the provision of such services.
Website
The website that you are currently using, www.Ziggycrafts.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Data Controller
For purposes of the applicable Data Protection Laws Graybons is a Data Controller. This means we are responsible for deciding how we hold and use personal information about you.
WHAT DATA DO WE COLLECT
The type of information we will collect about you when you place an order or register on our website includes:
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Contact Name
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Address
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Login Details
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Telephone/Mobile Number
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Email Address
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Credit/Debit Card Details
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IP address used to connect your computer to the internet
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Password
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Purchase History
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Browser and device details
Graybons Ltd do not retain or store your credit/debit card details or other confidential payment information on our website. This information is processed by our PCI DSS validated payment processing partner.
We will only collect and process your personal data where we have a legal basis to do so. As a data controller the legal basis for collection and use of your data varies depending on the manner and purpose for which we collected it.
On occasion we share your data with others. These will always be trusted partners such as payment processers, parcel carriers, e-mail service providers, external research and analysis agencies.
DATA GIVEN REMOTELY
You may give us data remotely when you interact with us via our website, by post, phone or email, or social media. For example, when you:
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Purchase items from our online shop
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Create an account on our website
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Make enquiries, request information, or correspond with us generally
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Sign up to receive our newsletter or other direct marketing
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promotion
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Leave comments or reviews
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Interact with us on social media such as Facebook or Twitter.
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HOW WE USE YOUR PERSONAL DATA
We use the information we collect from you to make your shopping experience with Graybons Ltd as easy and enjoyable as possible.
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We need it to process your order
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inform you about delays or problems
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send you details about new Products
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notify you of your order status
Your information allows us to process and fulfil your orders and to notify you of your order status.
Your telephone and mobile numbers allow us to contact you if we have a delivery problem or to talk to you about your order.
We use your shopping history to help us advise you about merchandise that might interest you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of our website.
We use information related to your browser usage to help assist with shopping insights – including your geographical location and the details of your browsers and devices. This helps us to continually improve the functionality of the website.
CHANGE IN PERSONAL INFORMATION
It is important that you inform us of any changes to your personal information which we hold so that it is accurate and current.
YOUR EMAIL ADDRESS
Your email address will be used by us or our trusted 3rd party service providers e.g., Parcel carriers to communicate with you as follows:
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To send updates regarding the status of your order or enquiry
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To send newsletters and details of offers and promotions we believe you will be interested
It is possible to unsubscribe at any time. If you do not wish to receive information about our products you can unsubscribe by contacting us via Email on our contact page.
DATA SECURITY
WWW.ZiggyCrafts.Com is hosted on the Wix.com platform.
Wix.com provides us with the online platform that allows us to sell our products and services to you.
Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.
They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
DATA STORAGE
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
Should you wish to close your account or request that we no longer use your personal data to provide you with access to our products, please email us via our contact page.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
YOUR CONSENT
We will only collect personal data from you when we have your consent to do so, or we need your personal data to perform a contract with you.
Example,
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to process a payment from you
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to fulfil your order
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provide customer support connected to your order
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if the processing is in our legitimate interests and not overridden by your rights
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We may disclose your personal information if we are required by law to do so, or if you violate our Terms and Conditions of Sale
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we have a legal obligation to collect or disclose personal data from you.
LINKS TO OTHER WEBSITES
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites.
This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
MAILING LIST
When you place an order, subscribe to e-mails online you may be added to our mailing lists to receive special offers and promotions by email.
REMOVAL FROM MAILING LIST
In the event you do not wish to receive offers and promotions by email, please let us know via our contact page.
Please remember it can take up to 5 days to fully remove you from our emailing list.
YOUR RIGHTS
You have a right to access any data we hold about you and we will deal with your access request within 30 days.
Please contact us by email via our contact page with your request giving your name, address, account number and email address.
You have the right to
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Request details of your personal data held by us
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Request correction of any inaccuracies of data held by us
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Request erasure or deletion of your personal data
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Object to your personal data used for direct marketing purposes
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Request the restriction of processing your personal data
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Request the transfer of your personal data to another party
TRANSFER RIGHTS
You may not transfer any of your rights under this privacy policy to any other person.
We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
In the unlikely event that our business assets are sold or purchased by another company, our data records will be sold too as part of our business.
CHANGES TO THIS PRIVACY POLICY
Graybons Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law.
Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
Last updated: 15/09/2021
COMPLAINTS
If you have any complaints, you can contact us directly and we will do our utmost to resolve any issues. In the event that you feel your complaint hasn’t been dealt with satisfactorily, the supervisory authority for data protection in the UK is Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at www.ico.org.uk
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Cookies are small text files that are stored on your computer, tablet or mobile phone when you visit a website. They allow websites to remember user preferences when you return to them.
Cookies are also used to help websites to understand how users move around their pages so they can improve the user experience.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Graybons Ltd use cookies that are essential in order to enable the website to provide services you have asked for such as keeping track of the items you have added to your basket or identifying when you have logged in.
Our cookies do not contain confidential information such as your home address, telephone number or credit card details.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies.
By giving your consent to the placing of Cookies, you are enabling Graybons Ltd to provide a better experience and service to you.
You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
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GOVERNING LAW
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
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Cookies Policy
Table of cookies used
Payment Methods
We accept all major Credit / Debit Cards
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PAYPAL
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