SHIPPING & RETURNS
Shipping Policy
SHIPPING COSTS
We provide free delivery to U.K addresses.
DELIVERY
We use Royal Mail for small items and a carrier for larger heavier items.
We aim to deliver purchased items in the UK within 5 – 10 working days.
We aim to deliver International purchased items within 10 – 15 working days.
All delivery times quoted are intended as a guide only.
Whilst the Company will take all reasonable steps to ensure that estimated delivery times are met, the Company will not accept any liability whatsoever for delays caused by events beyond our control whether from carriers or suppliers or for any consequential loss of profit as a result.
INTERNATIONAL CUSTOMERS
We currently only ship to U.K addresses.
However, if you're an international customer residing outside the UK and would like to purchase our products then please contact us first via our contact us page and we will quote the shipping cost via our carrier.
Please note: International customers are still responsible for any import duty and tax charges imposed by their government. We will not be responsible for delays at customs or unpaid taxes.
Return & Refunds Policy
RETURN OF GOODS/REFUNDS
If you need to return an item firstly send us an Email via the contact us page. We will discuss the problem and if required send you the address for returns.
In the rare case that your order arrives damaged or faulty, please take photos of the product in question and email them to us via our contact us Page.
​
Goods returned for refund or credit must be received by the Company in perfect saleable condition and in their original, undamaged packaging and in the original quantity as specified on the website, within 14 days of receipt.
​
The Company will consider the overall condition of the goods being returned when making a refund and reserves the right to withhold a percentage of the refund value of returned goods if they are not in suitable condition for resale at their original price.
​
The Company will not be liable for any carriage or costs incurred in returning goods unless they are defective or have been sent in error.
​
The Company makes every effort to process refunds as quickly as possible but refunds may take up to 30 days. No liability is accepted by the Company for any cost or charges incurred by the Purchaser which may arise due to a delay in processing a refund.
​
The Company recommends that proof of despatch is obtained for any goods returned in case of loss in transit.
​
Please Note: We do not accept returns of personalised products unless there is a error made by us.